Refund & Return Policy

1. Overview

At Vedant Stationary & Online Services, we want you to be completely satisfied with your purchase. This Refund and Return Policy explains our procedures for returns, exchanges, and refunds. Please read this policy carefully before making a purchase.

2. Return Eligibility

You may return products within 7 days of delivery if:

• The product is defective or damaged upon arrival
• You received the wrong product
• The product does not match the description on our website
• The product is missing parts or accessories

3. Non-Returnable Items

The following items cannot be returned or exchanged:

• Products that have been used or opened (except for defective items)
• Customized or personalized products
• Items marked as "Final Sale" or "Non-Returnable"
• Products without original packaging or labels
• Items damaged due to misuse or negligence

4. Return Conditions

To be eligible for a return, your product must meet these conditions:

• Item must be unused and in the same condition as received
• Original packaging, tags, and labels must be intact
• All accessories and free gifts (if any) must be included
• Return must be initiated within 7 days of delivery
• Proof of purchase (order invoice) must be provided

5. How to Initiate a Return

To start the return process:

1. Contact Us: Email us at info@vedantstationary.com or call +91 XXXXX XXXXX within 7 days of delivery
2. Provide Details: Include your order number, product details, and reason for return
3. Wait for Approval: We will review your request and respond within 24-48 hours
4. Ship the Product: Once approved, carefully pack and ship the item to our return address
5. Include Documentation: Include a copy of the invoice and your contact information

6. Return Shipping

• Defective/Wrong Product: We cover return shipping costs
• Change of Mind: Customer is responsible for return shipping costs
• Use a trackable shipping service and retain proof of shipment
• We are not responsible for items lost or damaged during return shipping

7. Inspection and Processing

Once we receive your return:

• We will inspect the product within 2-3 business days
• You will receive an email confirmation once inspection is complete
• If the return is approved, refund or exchange will be processed
• If the return is rejected, we will contact you with the reason

8. Refund Process

For approved returns:

• Refund Method: Refund will be processed to your original payment method
• Processing Time: 5-7 business days after approval
• Bank Credit: Additional 5-10 business days for the amount to reflect in your account
• Delivery Charges: Non-refundable unless the return is due to our error
• Notification: You will receive an email confirmation once the refund is processed

9. Exchanges

We offer product exchanges in the following cases:

• Defective or damaged products
• Wrong product received
• Size or quantity mismatch (if applicable)

Exchange requests must be made within 7 days of delivery. Subject to product availability, we will ship the replacement item at no additional cost if the issue is from our end.

10. Damaged or Defective Products

If you receive a damaged or defective product:

1. Contact us immediately (within 48 hours of delivery)
2. Provide clear photos of the damaged product and packaging
3. Do not discard the packaging until the issue is resolved
4. We will arrange for pickup or provide return shipping instructions
5. You will receive a full refund or replacement, including shipping costs

11. Cancellations

Before Shipping:

• You can cancel your order free of charge
• Contact us immediately via email or phone
• Full refund will be processed within 5-7 business days

After Shipping:

• Order cannot be cancelled
• You may refuse delivery or initiate a return after receiving the product
• Return shipping costs will apply (unless the product is defective)

12. Partial Refunds

Partial refunds may be granted in the following situations:

• Product shows obvious signs of use
• Product is returned more than 7 days after delivery
• Product is not in original condition or has missing parts not due to our error
• Packaging is damaged or incomplete

13. Bulk Orders

For bulk orders (orders exceeding 50 items or ₹25,000), special return and refund terms may apply. Please contact us before placing a bulk order to discuss the return policy.

14. Contact for Returns

For any questions about returns, exchanges, or refunds, please contact us:

15. Important Notes

• This policy applies only to products purchased directly from our website
• We reserve the right to refuse returns that do not meet our policy criteria
• Fraudulent return attempts may result in account suspension
• This policy is subject to change without prior notice
• For the most current version, please check our website

We strive to make the return and refund process as smooth as possible. Your satisfaction is our priority, and we're here to help resolve any issues you may encounter.