Privacy Policy

1. Introduction

Vedant Stationary & Online Services ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or make a purchase.

2. Information We Collect

We may collect the following categories of personal information:

• Account Information: Name, email address, phone number, and password when you create an account.
• Order Information: Shipping address, billing address, and payment details (processed securely via Razorpay).
• Usage Data: Pages visited, products viewed, search queries, and browser/device information.
• Communications: Messages you send us through contact forms or customer support.

3. How We Use Your Information

We use the information we collect to:

• Process and fulfil your orders
• Send order confirmations, shipping updates, and receipts
• Provide customer support
• Send promotional offers and newsletters (only with your consent)
• Improve our website, products, and services
• Prevent fraud and ensure security
• Comply with legal obligations

4. Payment Security

We do not store your credit/debit card or UPI details. All payment transactions are processed securely through Razorpay, a PCI DSS compliant payment gateway. Razorpay's privacy policy applies to the payment information you provide during checkout.

5. Sharing Your Information

We do not sell your personal information. We may share it with:

• Shipping Partners: Name and address shared with courier companies (DTDC, Blue Dart, etc.) for delivery
• Payment Processors: Razorpay for secure payment processing
• Service Providers: Google Analytics, email service providers, and cloud hosting
• Legal Requirements: When required by law or to protect our rights

6. Cookies

We use cookies and similar tracking technologies to enhance your browsing experience, remember your cart, and analyse website traffic. You can control cookies through your browser settings. Disabling cookies may affect some functionality.

7. Data Retention

We retain your personal information for as long as necessary to fulfil the purposes for which it was collected, including for legal, accounting, or reporting requirements. Account data is retained for up to 3 years after your last purchase.

8. Your Rights

You have the right to:

• Access the personal information we hold about you
• Correct inaccurate or incomplete information
• Request deletion of your account and associated data
• Opt out of marketing communications at any time
• Lodge a complaint with the relevant data protection authority

9. Children's Privacy

Our website is not directed to children under 13 years of age. We do not knowingly collect personal information from children. If you believe we have inadvertently collected such information, please contact us immediately.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by posting a notice on our website or sending an email. Continued use of our website after changes constitutes acceptance of the revised policy.

11. Contact Us

If you have questions or concerns about this Privacy Policy, please contact us at: